Terms of Service

1. General

1.1. These general terms and conditions defined in this text as "Terms of Service" regulate the usage of games and play provided through www.casinosky.com, which is managed by Sarah Eternal S.R.L. (the "Websites")

1.2. Sarah Eternal S.R.L. is a duly registered company in accordance with the laws of the Republic of Costa Rica.

1.3. Sarah Eternal S.R.L. is registered with Corporate Id. No. 3-102-811082 in the Republic of Costa Rica.

1.4. We call Sarah Eternal S.R.L. "Casino Sky", "Our Company", "We", "Us", "The Company", and we shall refer to the player as "You" or "the player".

1.5. The current version of this agreement is valid until a new version is published on the Websites.

1.6. These Terms and Conditions also apply to all platforms and devices that enable game play of games provided by Casino Sky. ‘Games’ are defined as Casino and other games available on the Websites.

1.7. "Games", "the Games" or "Game" refers to any of the gaming products offered on the Websites.

1.8. Casino Sky has the right to revise these Terms and Conditions, and they shall be effective from the time they become available on this website. If the Terms and Conditions change, both you and us shall abide to the changes. If you do not agree to the change(s) of these Terms and Conditions, you will not be able to log in to your account and if there is a positive balance on your account, you will be able to withdraw it. For details please contact us at support@casinosky.com. Chat is available if necessary.

1.9. You must fully read and understand these Terms and Conditions before registering. If you do not agree to any part of these Terms and Conditions, you shall not continue the registration or usage of this website.

1.10. These Terms and Conditions can be applied when confirming and registering necessary information in the registration process of this website. By registering your account at Casino Sky, you agree to read, understand, and accept these Terms and Conditions. By using this website, you agree to accept the current Terms and Conditions.

1.11. You understand and agree to be bound by these Terms and Conditions which will be revised from time to time.

1.12. Although these Terms and Conditions are published in multiple languages, they are all based on the same principle and are translated for the purpose of giving information to our players. Here, only those versions written in English shall establish a legal relationship between you and Casino Sky. If there are differences between the English version and the non-English version of these Terms and Conditions, the English version shall prevail.

2. Your obligations

2.1. You may only open one account on each of the Websites provided by us, Casino Sky has the right to terminate any duplicate accounts.

2.2. You are over 18 years of age or comply with a higher minimum legal age, stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know the age at which gambling is legal in your country of residence.

2.3. You are solely responsible for the account details such as username and password or any other means to access your account on the Websites. In the case there is suspicion that such information should have been compromised you must inform Casino Sky and take proper action to prohibit or prevent any unauthorised access to any part of your account or funds.

2.4. You may use the Games on your own behalf and not on the behalf of any other person or company.

2.5. You may participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.

2.6. You must be residing in a jurisdiction where gambling is legal. You are not allowed to access the Website and/or register an account from a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location. Casino Sky also prohibits persons located in (including temporary visitors) or residents of certain jurisdictions. For the avoidance of doubt, registration from countries that are not featured as the dropdown options available at registration stage, is strictly prohibited.

2.7. You may not sell, transfer and/or acquire accounts to/from other players.

2.8. You agree that all information that you give us, such as but not limited to, address and email, during the term of validity of this agreement is complete, true, correct, and that you will immediately notify Casino Sky of changes of such information or change such details by yourself on the Websites.

2.9. You may only participate in any Game if you have enough funds on your account for such participation.

2.10. You may not use funds that are tainted or associated with any illegality or originate from any illegal activity or source.

2.11. You are solely responsible for reporting and accounting for any taxes or other fees applicable to you under the relevant laws for any winnings that you receive from Casino Sky.

2.12. In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.

2.13. You understand that by playing Games provided by us, you take the risk of losing money deposited into your account.

2.14. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour.

2.15. You may only use the software for your own personal, recreational use in accordance with rules and terms and conditions we have established and in accordance with all applicable laws, rules and regulations.

2.16. You shall be courteous to other players using the Websites as well as to support personnel employed by Casino Sky and avoid rude or obscene comments.

3. Your account

3.1. For you to be able to deposit money and place bets, you must first register personally with us and open an account ("Account").

3.2. You are permitted to open only one account and register it personally. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person.

3.3. You must enter all mandatory information requested into your registration form all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete, and correct. You are hereby notified that we carry out verification procedures and that your Account may be blocked for access or closed if you are found to supply false or misleading information. You are required to update and keep up to date the mandatory information provided in the registration form in the event such information changes.

3.4. If you notice that you have more than one registered Account, you must notify us immediately. Failure to do so may lead to your Account being blocked for access.

3.5. As part of the registration process, you will have to choose your username and password for your login into the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

3.6. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.

3.7. Casino Sky reserves the right to refuse or close an Account at its sole discretion, but any contractual obligations already made by Casino Sky shall, without prejudice to any rights available at law to Casino Sky, be honoured accordingly.

3.8. Casino Sky prohibits player collusion and does not allow any kind of robots and programmed devices to participate in gameplay.

3.9. If you wish to close your account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the player shall indicate it.

3.10. In the case a player account is closed, related information about the account is saved for a minimum of six (6) years from the time the account is closed. Related information includes player name, address, phone, email, and account transactional details.

4. Deposits into your account

4.1. You may be charged assigned fees for processing deposits. If such fees occur, they’ll be visible during the deposit process. Deposits can be made with Credit Card and Crypto.

4.2. The Company shall assign minimum deposit amounts and maximum deposit amounts as specified on the website.

4.3. Depositing funds into your account is made by use of any of the methods specified on the Websites, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites, as may be amended from time to time.

4.4 Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit on all available deposit options unless extra verification procedures are needed as stated in 4.5.

4.5. The Company reserves the right to use additional procedures and means to verify the identity of the customer in order to validate the payment to your account (Know Your Client).

4.6. If Casino Sky mistakenly credits Your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of Casino Sky and the amount will be transferred from Your Account. If prior to Casino Sky becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Casino Sky. In the event of an incorrect crediting, you are obliged to notify Casino Sky immediately by email.

4.7. You shall only use valid credit cards or other financial means legally belonging to you.

4.8. The minimum deposit amount by the player is 20 Euros / 20 United States Dollars.

4.9. It is prohibited by law to deposit funds obtained from fraudulent means.

4.10. Casino Sky accepts deposits in Euros (EUR) and US Dollars (USD). In case the account you are making a deposit from (for example bank account or eWallet) has a different currency than EUR or USD, the deposit method you choose will convert your funds to either EUR or USD before depositing them to your casino account. Likewise, the funds you withdraw from Casino Sky will be sent to you in EUR or USD and your bank/eWallet will convert the funds to your account's currency. Please note that any exchange premiums are payable by You.

4.11. Casino Sky will perform security checks on random occasions and at our sole discretion. You accept that we may demand additional information in the event of a security check and that we may suspend and/or terminate your Account, registration or withhold your payment until we receive the appropriate information that we have requested.

4.12. Casino Sky will only accept color copies of identification documents.

4.13. Deposits made to your Casino Sky account should commensurate with gameplay. Therefore, if in Sarah Eternal S.R.L.’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of gameplay and the user then makes a withdrawal request in relation to that deposited amount or where Sarah Eternal S.R.L. suspects that you are abusing exchange rate fluctuations), we reserve the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the gaming account indefinitely. Sarah Eternal S.R.L. further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Sarah Eternal S.R.L.’s discretion.

4.14. Casino Sky reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, forgery, and submission of data or documents which are forged, stolen or otherwise misappropriated.

4.15. In the event of deposit(s) not received or customer unable to present a valid proof of deposit(s), if Casino Sky has reasons to suspect fraud or abuse, winnings and any remaining balance may be confiscated and account closed or suspended until the outstanding deposits are settled.

5. Withdrawals

5.1. Available withdrawal options are to be clearly stated on the Websites and may differ depending on the market from which the player originates.

5.2. Withdrawals will be made to your bank account or other withdrawal methods available to choose from ‘the Website’ and/or chosen by Casino Sky. Casino Sky shall credit you back using the same method as you have previously deposited with, if the method allows this to be made.

5.3. Funds marked as "Bonus money" or stuck in an aborted game will not be possible to withdraw.

5.4 The verification team employed by Casino Sky will carry out additional verification procedures for any single or cumulative deposits or withdrawals equivalent or exceeding 2000 Euros / 2000 United States Dollars and further reserves the right to carry out such verification procedures also in case of lower payouts or random security checks. Such verifications may for example include Copy of National ID card, Passport, Personal Account Number Card, Proof of residence and/or self-photos to confirm authenticity.

5.5. All transactions shall be checked in order to prevent money laundering. If the player becomes aware of any suspicious activity relating to any of the Games of the Website, the player must report this to the Company immediately. Casino Sky may suspend, block or close an Account and withhold funds if requested to do so in compliance with the Prevention of Money Laundering Regulations.

5.6. The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within three (3) days. The player shall be informed about reasons for any delay if the time for the money to arrive at the players' account exceeds ten (10) days.

5.7. If you win and decide to withdraw 20 000 Euros / 20 000 United States Dollars or more over a period of 30 days or less, we reserve the right to pay-out your winnings in instalments over a period.

5.8. Be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of goods, or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.

5.9. Customers shall not treat Casino Sky as a banking institution nor expect any interest.

5.10. We may impose a fee on the processing of the withdrawal, which will be stated when you request a withdrawal.

5.11. Casino Sky reserves the right to charge a fee should you request a withdrawal without turning over an amount that is equal or more than the amount deposited.

6. Bonuses & Rewards Scheme Conditions

6.1. The bonus and rewards conditions defined are valid until a new version is made available on the websites.

6.2. Casino Sky reserves the right to withhold and remove any bonus money awarded to you if it has not been used within 60 days from the date awarded. Individual campaigns may have a shorter expiration time and are, if so, stated to the player related to the time when receiving the campaign offer.

6.3. If you are eligible for a bonus or free spins, wagering requirements will apply before you are eligible to make any cash-outs of the winnings by bets using real money. If you would like to request a withdrawal before the wagering requirements are fulfilled, Casino Sky will deduct the whole bonus amount as well as any winnings made from bonus money before approving any withdrawal. Casino Sky has the right to choose which games and how much a game contributes to the wagering requirements.

6.4. Winnings from Free Spins (rounds) have a wagering requirement of one (1) time the winning sum if nothing else is stated alongside the Free Spin campaign to contradict this. Only bets with bonus money count towards the wagering requirements.

6.5. If no specific information is given regarding wagering requirements when receiving a bonus, the wagering requirement is set to one (1) time the sum of the received bonus amount. For example, if you receive 50 EUR/USD in bonus money, you will meet the wagering requirements as soon as you have wagered a total of 50 EUR/USD. (50 EUR/USD x 1 = 50 EUR/USD).

6.6. Some games affect the wagering requirements differently as shown in the list below:

Slot machines (MAX 100% ), Blackjack (incl. Pontoon and Double Exposure) MAX 10%, Roulette (all kinds) MAX 5%, Baccarat (all kinds) 5%, 100 Bit Dice 0%, Video Poker MAX 30%, Punto Banco 5%, Oasis Poker MAX 10%, TXS Hold’em poker MAX 10%, and Casino Hold’em 10%. All other Live Casino Games 10%. All other games MAX 100%. Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed.

6.7. Local wagering requirements may be applied and if so, are to be stated together with the offer.

6.8. Bonuses/Free Spins/Free Bets at Casino Sky can only be received once per household, IP address, device and/or payment method. Risk-free bets on any games do not qualify for Casino Sky's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.

6.9. Individually, bonus campaigns can have specific details and terms, in this case such information shall be made available to the user.

6.10. Game rounds and game features triggered with bonus funds must be played through whilst a bonus is active. Players are not permitted to delay completion of game rounds or game features until after the wagering requirement for that bonus has been met, and/or they have deposited new funds. If such activity is identified, the player agrees that their bonus and/or any associated winnings may be voided at the discretion of Casino Management.

6.11. Upon depositing to receive bonus funds or Free Spins, you must wager your deposit at least once. Failure to do this could result in no further bonuses being awarded or even account closure at the discretion of Casino Management.

6.12. Maximum allowed bet containing bonus money is 5 Euros / 5 United States Dollars, winnings due to higher bets may be removed.

6.13. Casino Sky reserves the right to close your account and not to issue refunds of any deposits, remittance of balances or winnings generated on the account, should we suspect bonus abuse has occurred. Abuse includes but is not limited to, cash stashing, bonus stashing, or else by depositing only to receive free spins and withdrawing your real money before wagering the amount deposited at least once.

6.14. During gameplay, real money is used first. Real money bets give real money winnings and mixed bets or bonus money only bets give bonus money winnings.

6.15. The free spins (bonus rounds) are valid for 30 days from the date you make a deposit.

6.16. The wagering requirement may be deemed void if your account balance is, or reaches 0.00 EUR/USD.

6.17. Some games are excluded from bonus play and the Player is not allowed to wager bonus funds on any of the excluded games. The slot-games that have been excluded from bonus wagering have been technically blocked and wagering with bonus funds in these games won't be possible.
Games Excluded from Bonus play:
5 Families, Diamond Blitz, Golden Beauty, Lucky Fridays, Monkey God, Zombie Queen, Hong Bao, Midas Treasure, Pearls of India, Eye of the Kraken, Solar Queen, Solar Temple, Solar King, The Wish Master, Beautiful Bones, 1429 Uncharted Seas, Mystery Joker 6000.

7. Paused and Inactive accounts

7.1. A paused account is an account that has not been accessed for 3 months, that has a real money balance.

7.2. An inactive account is an account that has not been accessed for 12 months, that has a real money balance.

7.3. When an account is paused, Casino Sky may impose a fee from your balance of 10% per month. When an account is inactive, Casino Sky will remove all real and bonus money balance.

8. Responsible Gaming

8.1. You may at your discretion choose to limit your ability to access your Account (log in) for a definite or indefinite time in which your account will not be accessible by contacting support@casinosky.com. Kindly note that it might take up to 48 hours for the self-exclusion to take effect.

8.2. All limitations mentioned above are administrated and initiated by contacting the Website's support.

8.3. A self-exclusion request would be valid for the site you are currently playing on only and does not include other sites operated by us.

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.

8.5. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that you have a gambling addiction and that your continued use of our Services is detrimental to your health and well-being.

9. Privacy Policy

9.1. You acknowledge and accept that we collect and use your personal data. For you to access the processing of personal data in compliance with data protection regulations you are requested to access our Privacy Policy.

10. Exceptional Circumstances & Aborted Games

10.1. Unexpected technical problems or circumstances outside the control of Casino Sky such as technical problems at 3rd party providers allow Casino Sky to cancel bets and give refunds to players.

10.2. If a refund is decided upon, the amount of the refund shall be returned to the player’s account, the player shall be informed, and the procedure finalized within 48 hours after the decision has been made.

10.3. In the case that a game is "stuck" in a state where it is not being finished, for example a connection loss while playing an active blackjack hand, Casino Sky has the right to "clean up" such bets at a regular basis and refund the bet/wager to the player’s account. This is performed on a monthly basis. If the game has been aborted or miscarried on the server, the player should be refunded.

10.4. If a bonus campaign has in any way been misconfigured, Casino Sky has the right to alter player's balances and account details to correct the mistake.

10.5. If a game contains a bug or misconfiguration that causes incorrect behaviour or payout, Casino Sky has the right to remove the game and alter player's balances and account details to correct the mistake.

10.6. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of the management.

10.7. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.

10.8. Casino Sky may remove any game from the Websites at any time we see fit.

10.9. If a player leaves a bet open for more than the configured threshold (90 days), the sweeper job in Microgaming’s slots cancels the bet and returns the wager for that incomplete game round. The wager will be configured to return the money back to the player.

10.10. Casino Sky has the right to cancel and refuse bets if we see that the betting pattern of the player takes place in such a way that the system is being abused.

11. Complaints

11.1. You may contact our customer service according to the instructions located on the Websites to give us any complaints regarding our services. Should you want to send us a complaint through email, you may do so addressing support@casinosky.com.

11.2. Complaints are handled in the support department and escalated in the organization of Casino Sky in the case that support personnel do not solve the case immediately. The player shall be informed about the state of the complaint to a reasonable level.

11.3 If for any reason you are not satisfied with the resolution of your complaint by Sarah Eternal S.R.L. – you may report a complaint via the verification seal included in the footer on this website.

12. Limitation of Liability

12.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.

12.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers

12.2.1. do not warrant that the software, Games and the Websites are fit for their purpose;

12.2.2. do not warrant that the software, Games and the Websites are free from errors;

12.2.3. do not warrant that the software, Games and the Websites will be accessible without interruptions;

12.2.4. shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

12.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

12.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

12.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed 100 Euros / 100 United States Dollars.

13. Breaches, Penalties and Termination

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, and not to issue refunds of any deposits, remittance of balances or winnings generated on the account.

13.2. If Casino Sky suspects that you are engaged in illegal and/or fraudulent activities when using any of the Websites; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your account or cancel any stakes at our absolute discretion.

13.3. You acknowledge that Casino Sky shall be the final decision-maker of whether you have violated Casino Sky's rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our site(s).

14. Severability

14.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

15. Assignment

15.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

16. Entire Agreement

16.1. These Terms and Conditions jointly with our Privacy Policy constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.

17. Applicable law and jurisdiction

17.1. These Terms and Conditions shall be governed by the laws of Costa Rica.

17.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Courts of Costa Rica.

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