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How do I stay safe while playing?

We encourage you to always play responsibly at Casino Sky.

Check yourself and ask yourself these questions while you're playing:

Am I truly enjoying this?

Am I in a good mood while playing?

Or am I gambling for some other reason?

Stay in touch with family and friends.

Don't drink and drive = don't drink and gamble.

Drugs, gambling, and alcohol are a risky combination. You're not in control of your senses or gambling whilst under the influence.

Talk to us!

Our Customer Support agents are friendly, professional, and always happy to help. If you have any questions about gambling, responsible gaming, gambling addiction or need help to stay in control, please do contact us via chat or email.


I think I gamble too much, what should I do?

Our players' well-being is our top priority. Gambling should only be about entertainment and fun, and if that is no longer the case, we are here to help. Gambling should not cause distress or unhappiness, even if you lose, because losing is a part of gambling.

If you feel that you cannot control your gambling anymore, chat with us or send us an email. From there we can speak about what is the best way forward.


I need to close my account because of my gambling addiction, how can I do that?

If you feel that your gambling is getting out of hand, we can help you close your account. Contact us via email on [email protected] or live chat from Monday to Sunday, 09:00 - 00:00 CET.


What is the minimum age for gambling?

All our players should be over 18 years old. To ensure this we run verification checks and reserve the right to request documentation and suspend an account until a player's age is verified.


As a parent how can I prevent my underage child gambling?

If you're a parent who is concerned that your underaged child might be gambling, please contact our Customer Support and we will investigate it. You can also look at parental control software, such as ContentWatch or Cyber Patrol. These are smart filters which block online websites and content.


Someone I know has a gambling problem, what can I do?

If someone you know has a gambling problem and they are playing on our site, feel free to let our Customer Support know.

We also recommend contacting organisations such as GamAnon. They provide information about problem gambling and its financial and emotional effects on the gamblers' families and loved ones.